I gave him my reasons and he attempted to counter them declaring that it absolutely was what I requested. I certain him that it wasn't and it had been an inferior and unacceptable products. I wouldn’t even put that crap in a rental property.
Empire Today gave me the best quality merchandise for the very best price. The installation crew also arrived promptly, and All people was really pleasant, friendly and really awesome. They did an incredibly efficient task putting in carpet in The entire household and I really like my new flooring.
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We only did a Component of our residence mainly because it’s expensive, but I preferred it. There was a follow-up connect with by A different Empire staff that presented a good decrease charge, so I recognize that. We’re incredibly pleased with the solution and our flooring is gorgeous.
Whilst there could possibly be some seriously good salespeople, there are kinds that just provide the trade a bad name. Sad to say, the salesman that my spouse And that i got was a kind of….
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Now wanting to get Empire to return out and resolve the issue since the floor has become way too superior to transition easily to the Wooden flooring has long been a nightmare! Now we have gotten nothing at all even so the runaround.
Then they known as again and setup A further appointment, but it absolutely was delayed for one more 7 days. Which was extremely frustrating and disappointing because I'd my rooms, with household furniture and all, ripped up. Even so the installers got here by the due date and every little thing went nicely. The carpet seems to be excellent, Despite the fact that you can find one small place that I want to get them come and take a look at. In addition to that, the overall expertise was superior.
It’s often “Somebody will connect with you”. It’s been in excess of every week and even now not solved. The income male has Impulsively absent dumb and functions like he has no clue along with customer care. I won't ever propose this organization!
I had called the customer care line the next day and asked for a much better clarification on the sale occurring. Confident more than enough we have been becoming shorthanded Together with the response from our Representative. The floor installers had occur weekly afterwards on the set up. Our lavatory sink was damaged. When they experienced still left I'd checked the flooring out and there were at the very least 20 to thirty spots in which you would action down your foot would entirely sink in or it was totally in amount or perhaps the vinyl plank was divided.
Afterwards somebody from Empire identified as us and we negotiated a price tag that works but we precisely requested for another income particular person. They sent the identical dreadful sales male back again, which was super awkward, to close the offer. Today was the working day they were being speculated to commence. We've got all of our furnishings squished into a little part of our residence. We the two took the day off. We had to terminate with a few guests, and many others and so on.
BALTIMORE, MARYLAND -- As I haven't been In this particular distinct retailer, I've sad to say performed small business using this organization. My husband and I were being effortless sales about 3 decades back, as anything inside our residence was white and not a very good mix with Young children and puppies! We picked out of recent floors even opted for the higher carpet and have never wished we could return in time more!!! We felt wholly misled by our product sales consultant as practically nothing went the way he ready us for. We had several installation challenges, installers coming late or in no way for repairs as well as one particular installer who confirmed up and just basically explained he failed to want to do the job so he didn't. I'll say just after several cellphone phone calls and appointments we lastly obtained the carpet and vinyl floors we have been completely satisfied with! BUT, Regrettably it didn't final. A couple of yr 50 percent later the gaping of your improperly mounted floors got excessive for me to bear and an each day made use of threshold came off. We identified as and they did mail some installers out to repair that and a couple other concerns. BUT, sadly that didn't very last. A couple of year later on the gaping came back and the exact same threshold was no longer attached. They'd somebody appear out to examine our complaints and we acquired accredited for the reinstall. We picked our product and agreed on real painted white Wooden quarter rounds. We believed every little thing was simple. Early this thirty day period here the installers arrived out, on time, and commenced Doing work. I checked their function pretty closely given my past ordeals and one particular installer even informed me I had been "hard to do the job for" which actually kinda floored me (no pun intended) and I kinda stepped again not seeking any of frustrations taken out on his get the job done.
We wished to get rid of the rough carpeting which were within our home for 18 a long time. It absolutely was time to change and Empire Today was encouraged to us. Their installation and cost have been superior. We had them set up flooring and carpeting during the kitchen, two loos as well as loved ones area of our dwelling.
The end product or service is true wonderful and I like it. It was better than what we experienced because the other just one was a darker environmentally friendly and now I acquired a lighter beige in the lounge. The linoleum also appears to be a great deal superior simply because we experienced a stained carpeting in there. I had been glad to eliminate that. Empire did a very good position so give them a hoop.